Terms and Conditions

Welcome to naturesnotes.co.uk. These Terms & Conditions govern your use of our website and the purchase of products from our online shop. By accessing this website or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. About Us

Nature’s Notes specialises in unique bamboo wood postcards and stationery featuring wildlife and nature photography.

Contact email: naturesnotes@hotmail.com

2. Website Platform

Our website is hosted and operated using Webador, which provides the technical platform that allows us to display and sell our products online.

3. Products

All products are described as accurately as possible.
Due to the natural characteristics of bamboo wood, variations in grain, colour, and texture may occur and are part of the product’s unique nature.
Product images are for illustrative purposes only and colours may vary slightly depending on your screen.

4. Orders

By placing an order, you confirm that all information provided is accurate and complete.
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel an order for any reason, including errors in pricing or availability.

Once your order is accepted, you will receive an order confirmation email.

5. Prices & Payment

All prices are listed in GBP (£) unless stated otherwise.
Prices include applicable taxes unless stated otherwise.
Payment must be made in full at the time of ordering using the payment methods available at checkout.
We reserve the right to change prices at any time, but changes will not affect orders already placed.

6. Delivery

Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by postal services, customs, or circumstances beyond our control.
Risk of loss or damage passes to you upon delivery.

7. Returns & Refunds

If you are a consumer in the UK, you have rights under the Consumer Contracts Regulations.

You may cancel your order within 14 days of receiving your goods, unless the item is exempt.
Returned items must be unused and in their original condition.
Personalised or custom-made items are non-refundable unless faulty.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be issued to the original payment method once the return is received and inspected.

8. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos where possible. We will arrange a replacement or refund in accordance with your legal rights.

9. Intellectual Property

All content on this website, including images, designs, photographs, text, and logos, is the property of Nature’s Notes unless otherwise stated.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, or consequential losses.
Our total liability in connection with any order shall not exceed the price paid for the product.
Nothing in these terms limits your statutory consumer rights.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

12. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page.

14. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: naturesnotes@hotmail.com